rj77 Privacy Policy

This Privacy Policy ("Policy") describes how rj77 ("we", "us", "our") collects, uses, stores, and shares personal data when you access or use the rj77 website at rj77.ws and its associated services (the "Platform"). By using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please stop using the Platform immediately and contact our support team to close your account.

rj77 is committed to handling your personal data responsibly. We apply industry-standard security measures including SSL encryption across all data transmissions. We do not sell your personal data to third parties under any circumstances, and we collect only the data that is strictly necessary to deliver our services to you as a registered Bangladesh player.

rj77 collects personal data in two ways: information you provide directly when registering and using the Platform, and information collected automatically when you interact with the Platform. The categories below describe each type in detail.

• Registration Data: When you create an rj77 account, we collect your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm your eligibility (21+ only), and set up your account securely.
• KYC Documents: To comply with anti-money laundering and responsible gaming obligations, rj77 may request a government-issued photo ID (National ID card, passport, or driving licence), proof of address, and proof of ownership of the payment method used on the account.
• Transaction Data: We record details of all deposits and withdrawals, including the amount, date, time, payment method used, and transaction reference numbers. This data is required to process payments, resolve disputes, and meet financial reporting obligations.
• Usage Data: When you use the Platform, we automatically collect technical information including your IP address, browser type and version, device type, operating system, pages visited, session duration, and click patterns. This data helps us improve platform performance and detect unusual activity.
• Communications Data: When you contact rj77 support via email, live chat, or any other channel, we retain a record of the communication including its content and timestamp. These records are used to resolve your enquiry, train our support team, and maintain a history of account-related interactions.

rj77 uses personal data only for legitimate operational purposes directly related to delivering the Platform's services. We do not use your data for purposes beyond those listed below without your explicit consent.

• To create, verify, and manage your rj77 player account, including processing your registration details and maintaining accurate account records.
• To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain an accurate transaction history.
• To comply with our KYC, anti-money laundering (AML), and responsible gaming obligations, including age verification, identity verification, and the application of responsible gaming tools such as deposit limits and self-exclusion.
• To provide customer support, respond to enquiries, resolve complaints, and keep records of account-related communications in accordance with our operational policies.
• To detect, investigate, and prevent fraud, cheating, bonus abuse, multi-accounting, and any other activity that breaches our Terms & Conditions or applicable law.
• To send you transactional notifications (such as deposit confirmations and withdrawal updates) and, where you have opted in, promotional communications about rj77 bonuses and offers relevant to Bangladesh players.

rj77 processes your personal data only where a valid legal basis exists. The table below sets out the primary legal basis applied to each processing activity.

rj77 does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with applicable data protection standards.

• Payment Processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Game Providers: Licensed game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) receive limited technical data necessary to operate their games on the rj77 Platform. This includes session tokens and game round identifiers. No personally identifiable information beyond what is technically necessary is shared with game providers.
• Legal and Regulatory Authorities: rj77 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or to protect the rights and safety of rj77, its players, or the public.
• Service Providers: rj77 may engage third-party service providers for functions such as IT infrastructure, platform analytics, fraud prevention tools, and customer support software. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing services to rj77.

rj77 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how the Platform is used. The following categories of cookies may be placed on your device when you visit rj77.ws.

• Essential Cookies: These cookies are strictly necessary to make the Platform work. They enable core functions such as secure login, session management, and payment processing. Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: With your consent, we use analytics cookies to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised and is used solely to improve Platform performance and user experience.
• Preference Cookies: These cookies remember your Platform preferences such as language selection and display settings so you do not have to re-enter them each time you visit. They are placed only with your consent and can be cleared via your browser settings.

You may control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use core Platform features. For detailed guidance on managing cookies, consult your browser's help documentation.

rj77 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable regulations. The specific retention periods set out below reflect the minimum periods mandated by our operational and legal obligations.

Account and registration data is retained for the lifetime of the account plus a minimum of 5 years following account closure, to comply with AML obligations. Transaction records are retained for a minimum of 5 years. KYC documents are retained for the period required by applicable financial regulations. Communications data is retained for 2 years from the date of the communication unless a longer period is required in connection with an open dispute.

rj77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we apply industry-standard safeguards appropriate to the nature and sensitivity of the data we hold.

• SSL (Secure Sockets Layer) encryption is applied to all data transmitted between your device and the rj77 Platform, protecting your login credentials, payment details, and personal information in transit.
• Personal data stored on rj77's systems is protected by access controls that restrict internal access to authorised personnel only, on a need-to-know basis. All staff who handle personal data receive appropriate data protection training.
• rj77 conducts regular security reviews of its Platform infrastructure and third-party integrations. Known vulnerabilities are patched promptly, and our systems are monitored continuously for signs of unauthorised access or data breach.
• In the event of a personal data breach that poses a risk to your rights and freedoms, rj77 will notify affected Players without undue delay and will take all reasonable steps to contain the breach, assess its impact, and prevent its recurrence.

As an rj77 player, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data rj77 holds about you, along with information about how it is used, where it is stored, and with whom it has been shared.
• Right to Rectification: If any personal data rj77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Requests to update account details should be submitted to our support team along with supporting evidence.
• Right to Erasure: In certain circumstances you may request that rj77 delete your personal data. This right is subject to our legal obligations — we cannot delete data we are required to retain by applicable AML or financial regulations. Where erasure is possible, we will confirm deletion within 30 days.
• Right to Object: You have the right to object to processing of your personal data where it is based on our legitimate interests, including profiling for fraud prevention purposes. You also have the right to opt out of promotional communications at any time by contacting our support team.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that rj77 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

rj77 will not charge a fee for processing any data rights request. We may ask you to verify your identity before fulfilling a request to ensure we only act on instructions from the account holder. Where a request is manifestly unfounded or excessive, rj77 reserves the right to refuse it and will explain the reasons for doing so in writing.

The rj77 Platform may contain references to third-party game providers, payment services, and other external services. These third parties operate their own privacy policies and rj77 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policy of any third-party service before providing them with your personal data.

The rj77 Platform is strictly intended for adults aged 21 and above. rj77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe that rj77 may have inadvertently collected data from a person under 21, please notify us at [email protected] without delay.

rj77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable regulations, or Platform functionality. Where a material change is made to this Policy, we will notify active Players via the Platform or by email, and publish the updated Policy at rj77.ws/privacy-policy with a revised "Last updated" date.

Your continued use of the rj77 Platform after any updated Policy has been published constitutes acceptance of the revised terms. If you do not accept the changes, you should stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rj77 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours and to resolve substantive data rights requests within 30 days.

rj77 operates as an online entertainment platform. Players are responsible for complying with local laws in their location. This platform is for adults aged 21 and above only. Please play responsibly.